LIVING PLANTS: If you change your mind, plants in sell-able condition may be returned within seven (7) days for exchange or store credit via gift card only (no refunds).

If you buy a plant and it shows signs of illness, you may return it within seven (7) days for a full refund.

PLANT SUPPLIES, EXCLUDING LIVING PLANTS: You may return new, unused, and unopened items within 14 days of purchase for a full refund.

EVG COLLECTIVE: Since most items are hand crafted or made in small batches by local artists we cannot accept returns or exchanges.

At Evergreen, we value your privacy and are committed to protecting your personal information. This Customer Messaging Privacy Policy outlines how we collect, use, and safeguard your information when you engage with us through messaging services. By interacting with Evergreen through messaging platforms, you agree to the terms of this policy.

1. Information We Collect

• Personal Information: We may collect personal information such as your name, phone number, and email address when you opt-in to receive messages from us.
• Message Content: Any information you share with us through messages, including inquiries, feedback, or preferences, is also collected to provide better service.

2. How We Use Your Information

• Service Updates and Promotional Messages: With your consent, we may use your contact information to send you updates about our products, services, promotions, and events.
• Customer Support: Your messages and contact information help us provide personalized support and address any questions or concerns.
• Improving Services: Information gathered through messaging may be used to enhance our customer service and improve our offerings.

3. Opting Out

• You may opt out of receiving messages from us at any time by following the unsubscribe instructions provided in the message or contacting us directly. Please note that opting out may limit your access to some of our updates and exclusive offers.

4. Data Security

• We implement reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission is fully secure, so we encourage you to take precautions to protect your information.

5. Sharing of Information

• Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering messages. These providers are obligated to protect your information and may only use it to perform services on our behalf.
• Legal Requirements: We may disclose your information when required by law or to protect the rights, safety, or property of Evergreen, our customers, or others.

6. Changes to This Policy

• We may update this Customer Messaging Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

7. Contact Us

• If you have any questions about this Customer Messaging Privacy Policy, please contact us at hello@evergreenwb.com or 570-212-9737.